This terms of service agreement (the “Terms of Service”) governs the terms and conditions under which HostVenom LLC ("HostVenom") will provide computer infrastructure and related products and services (the “Products and Services”) to Customer (defined below) described in the order form submitted in connection with these Terms of Service (the “Order Form”). For purposes of these Terms of Service, “Customer” shall mean the entity, or if being purchased by an individual, the individual (A) executing this online transaction via click wrap agreement, or (B) executing the Master Service Agreement, if applicable.
By signing an Order Form or submitting it online or using HostVenom’s website, HostVenom Network (as defined in the SLA), Products or Services, or signing the MSA or checking the box “I AGREE”, Customer agrees to the terms and conditions of this Agreement.
Subject to the terms of this Agreement, HostVenom grants to Customer a non-exclusive, non-transferable, non-sublicenseable, revocable right to use and access the Products and Services for Customer’s internal purposes beginning on the date that Customer first installs, orders and/or begins using the Products and Services (“Effective Date”). HostVenom may perform additional technical, supplemental, or professional services (other than the Products and Services) for Customer at either HostVenom’s published pricing rates or at rates mutually agreed to in writing between Customer and HostVenom. Also, HostVenom retains the right to reject a request for Products and Services. HostVenom may change, discontinue, add, modify, re-price or remove features or functionality from the Products and Services upon its discretion by providing Customer with notice via HostVenom’s website. If Customer continues to use the Products and Services following any such modification, Customer acknowledges and agrees to be deemed to have accepted such modification.
Unless Customer agrees to a one-year term or unless otherwise stated in an Order Form or any service description, the initial term (“Initial Term”) of this Agreement shall be month-to-month, commencing on the Effective Date and shall automatically renew (A) in the case of a month-to-month term, the first day of each month for successive one-month periods unless cancelled or terminated earlier pursuant to the express terms of this Agreement or (B) in the case of a one-year term, each yearly anniversary of the Effective Date for successive one-year periods unless cancelled or terminated earlier pursuant to the express terms of this Agreement (in each case, a “Renewal Period”). Customer agrees to be bound by the service term selected on the Order Form or via applicable promotional codes. HostVenom may cancel or elect not to renew the Products and Services for any reason or no reason at all pursuant to the terms of the Section 3 below.
In order to cancel or elect not to renew any Product or Service, Customer must, for a month-to-month term, either (i) submit an online service cancellation request (a “Cancellation Notice”) by completing the cancellation form provided at the billing portal (https://billing.hostvenom.com) at least five (5) days prior to expiration of the Initial Term or the then-current Renewal Term or (ii) submit to HostVenom’s billing department a written notice specifying Customer’s election to cancel or not renew the Products and Services at least five (5) days prior to expiration of the Initial Term or the then-current Renewal Term. In the case of a one-year term or longer, Customer must provide Cancellation Notice at least sixty (60) days prior to expiration of the Initial Term or the then-current Renewal Term pursuant to the terms of this Section 3. CUSTOMER AKNOWLEDGES AND AGREES THAT NO PRODUCT OR SERVICE WILL BE CANCELLED, AND ALL PRODUCTS AND SERVICES SHALL CONTINUE TO RENEW AND CUSTOMER WILL CONTINUE TO BE BILLED FOR ALL PRODUCTS AND SERVICES UNLESS CUSTOMER CANCELS THE PRODUCTS AND SERVICES AS PROVIDED IN THIS SECTION.
B. Customer Termination. Customer may terminate this Agreement with respect to all, and not less than all, of the Products and Services without liability (except for Charges due through the effective date of such termination) upon the occurrence of a material breach by HostVenom of its obligations to provide the Products and Services according to the terms of this Agreement that is not cured within ten (10) business days after written notice from Customer describing such breach in detail is received by HostVenom (“Customer Termination”). In the event of a Customer Termination, Customer shall pay (1) all outstanding amounts payable through the effective date of such termination and (2) if the Products and Services include software for which HostVenom does not then provide general customer support, Customer shall pay to HostVenom an amount equal to HostVenom's cost of such software for the entire Initial Term and any applicable Renewal Periods. If Customer terminates this Agreement for any reason other than a Customer Termination, Customer shall pay to HostVenom an amount equal to all unpaid Charges through the effective date of such termination and (A) in the case of any Product and Service subscribed for on a month-to-month basis, all Charges for the Products and Services through the remainder of the Initial Term or the then-current Renewal Term, as applicable and (B) in the case of any Product and Service subscribed for other than on a month-to-month basis, all Charges for the Products and Services through the remainder of the Initial Term or the then-current Renewal Term, as applicable. CUSTOMER ACKNOWLEDGES THAT CUSTOMER WILL NOT BE ENTITLED TO ANY REFUND OR CREDIT IN THE EVENT THAT ANY PRODUCT OR SERVICE THAT IS PROVIDED ON THE BASIS OF A ONE-YEAR TERM IS TERMINATED, WITH OR WITHOUT CAUSE, PRIOR TO THE EXPIRATION OF THE ONE-YEAR TERM. CUSTOMER HEREBY WAIVES ALL RIGHTS TO ANY SUCH REFUND OR CREDIT
C. Obligations and Consequences of Termination. Upon termination of this Agreement, HostVenom and Customer shall have no further obligations to each other, except as provided in this Agreement. Upon termination of this Agreement, Customer shall (i) pay all Charges and other amounts due and owing to HostVenom under these Terms of Service, (ii) immediately remove from HostVenom's premises all property owned by Customer, including, but not limited to, immediately removing all of Customer’s data from HostVenom Network (including all servers owned or operated by HostVenom), and (iii) return to HostVenom all software, access keys, and any other property provided to Customer by HostVenom under this Agreement. Any physical property of Customer not removed from HostVenom’s premises within forty-five (45) days after such termination shall become the property of HostVenom, which may, among other things, dispose of such property without the payment of any compensation to Customer. Sections 4, 5, 6, 9, 10 and 11 shall survive the expiration, cancellation and termination of this Agreement for any reason.
A. Payment Terms. Customer agrees to pay all charges, fees, penalties, early cancellation charges, reconnection fees, service interruption fees, installation fees and other amounts due under this Agreement (collectively, “Charges”) in US dollars. Except as otherwise provided for in this Agreement, all Charges for the Products and Services, and for any additional services described in this Agreement, shall be invoiced to the Customer and paid in advance of the Initial Term and each Renewal Term (but may include any applicable pro-rated amounts for partial months of for Products and Services provided on a month-to-month basis) and shall be due and payable upon receipt. Any additional one-time charges, including early cancellation charges, accrued interest, late fees, service reinstatement fees, and any usage-based charges (installation or set-up fees) shall be invoiced in arrears and appear on either regular monthly invoices or separate invoices. Server rental charges are incurred immediately at signup and are prorated by two (2) days to allow for server provisioning and delivery. Customer also shall pay to HostVenom all expenses incurred by HostVenom in exercising any of its rights under this Agreement or applicable law with respect to the collection of a payment default, including attorneys' fees, court costs, and collection agency fees. If Customer fails to pay any past due amount within two (2) days after written notice by HostVenom is given to Customer, HostVenom may suspend performance under this Agreement and if such past due amounts remain unpaid for an additional five (5) days thereafter, HostVenom may terminate this Agreement. HostVenom may charge interest on any invoice amounts that are overdue by more than ten (10) days at the lesser of (a) 1.5% per month or (b) the maximum non-usurious rate under applicable law. Customer shall be deemed to have accepted as conclusively accurate any invoice that it has not disputed in a writing delivered to HostVenom within ten (10) business days of the invoice date. Customer may withhold the disputed portions of payments that are properly and timely disputed under this Agreement as long as Customer timely pays all undisputed charges that are outstanding. The parties shall work together in good faith to resolve any such disputed charge. In the event that this Agreement is terminated by HostVenom for any reason constituting “HostVenom Termination” (as defined above) or by Customer for any reason other than “Customer Termination” (as defined above), all Charges under the Agreement, including all remaining monthly or yearly fees due for the remaining portion of the Initial Term and each applicable Renewal Period, shall accelerate and are immediately due and payable. All set-up fees, monthly service fees and usage fees are non-refundable. Customer shall not be entitled to any refunds or credits, pro-rated or otherwise, in the event of early termination of this Agreement by HostVenom according to the terms in this Agreement.
B. Taxes. The payments owed by the Customer are exclusive of (i) any tax including but not limited to withholding, sales, use, property, goods, services, exercise and value added tax, levies, duties which may be chargeable on any of the Products and Services provided to the Customer and (ii) any Charges with respect to any third party/add on products. Neither party shall be liable for the other party’s taxes based on income. If withholding tax applies to any payments for the Products and Services, the Customer may deduct such taxes and pay them to the appropriate tax authority; provided that the Customer shall notify HostVenom prior to payment and the Customer pays to HostVenom any additional amount to ensure that HostVenom receives the full amount of the invoice. If HostVenom has the legal obligation to pay or collect taxes for which the Customer is responsible, the Customer must pay the appropriate amount in addition to the amount of the invoice, unless the Customer provides HostVenom with a valid tax exemption certificate.
C. Promotional Rates & Special Offers. HostVenom may offer subsequent promotional rates or specials offers, where the terms of such offers may or may not be more favorable than the terms of Customer’s Products and Services. Customer may not replace its current Products and Services with a promotional rate or special offer service, unless agreed to in writing by HostVenom. Different promotional fees and special offers may not be combined together.
Customer acknowledges and agrees that HostVenom (or its licensors) owns all legal rights to the HostVenom’s website and HostVenom’s Products and Services, including any intellectual property or other proprietary rights which subsist in the HostVenom’s website and HostVenom’s Products and Services (whether such rights are registered or unregistered, and wherever in the world those rights may exist).
HostVenom agrees to maintain reasonable and appropriate measures related to physical security to protect Customer Content. For purposes of this Agreement, “Customer Content” shall mean all data, software and information created, uploaded or transferred by the Customer or its end users in connection with the Customer’s Products and Services. Customer is solely responsible for maintenance, integrity, retention, security and backup of Customer Content. Customer is solely responsible for compliance with all applicable security and privacy laws, rules and regulations (including any requirements regarding cryptography) in any applicable regions or countries regarding the Customer Content.
HostVenom reserves the right to refuse service to anyone for any reason or no reason at all. Customer may only use HostVenom’s Products and Services for lawful purposes and to support legal activities. HostVenom reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing. If anything is not legal in the United States of America, it is not permitted to reside on HostVenom’s network. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited, which includes, but it is not limited to, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. If illegal content or usage is found, the account will be suspended and/or terminated. Additional details related to prohibited activities or content is set forth in the HostVenom AUP.
Customer agrees to indemnify, defend and hold harmless HostVenom, its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, “Losses”) to which an Indemnified Party may become subject and which Losses arise out of, or relate to the Agreement, Customer Content, Customer’s use of the Products and Services, or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable attorneys’ fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Loss, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party.
HostVenom agrees to indemnify, defend and hold harmless Customer against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, “Losses”) to which the Customer may become subject and which Losses arise out of, or relate to the alleged infringement of any third party patent or other third-party intellectual property right by HostVenom. HostVenom will reimburse the Customer for all legal and other expenses, including reasonable attorneys’ fees incurred by such Customer subject to the limitation of liability in Section 10(B).
A. Disclaimers. HOSTVENOM SHALL NOT BE LIABLE FOR (I) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY THE CUSTOMER OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (II) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF HOSTVENOM NETWORK, RECLAMATION OF SERVES BY HOSTVENOM, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A SERVER OR THE NEGLIGENCE OF HOSTVENOM. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON HOSTVENOM NETWORK OR ANY SERVER OWNED OR OPERATED BY HOSTVENOM. CUSTOMER IS SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE PRODUCTS AND SERVICES AND HOSTVENOM HAS NO LIABILITY RELATED TO SUCH SELECTION, USE OR SUITABILITY.
B. Limitation on Liability. IN NO EVENT SHALL HOSTVENOM’S AGGREGATE LIABILITY FOR ANY CLAIM UNDER THIS AGREEMENT EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER TO HOSTVENOM IN THE BILLING CYCLE IMMEDIATELY PRECEEDING SUCH CLAIM.
C. Statute of Limitation. NO CLAIM MAY BE ASSERTED BY CUSTOMER AGAINST HOSTVENOM MORE THAN TWO (2) YEARS FOLLOWING THE DATE OF THE EVENT THAT UNDERLIES ANY SUCH CLAIM.
D. Applicability of SLA. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE RECEIPT OF A SERVICE CREDIT AS PROVIDED FOR IN THE SLA CONSTITUTES CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, AND HOSTVENOM’S SOLE AND EXCLUSIVE LIABILITY, FOR ANY FAILURE OF HOSTVENOM NETWORK, HOSTVENOM HARDWARE OR HOSTVENOM INFRASTRUCTURE OR THE FAILURE BY HOSTVENOM TO PROVIDE CUSTOMER WITH THE PRODUCTS AND SERVICES PURCHASED BY CUSTOMER IN ACCORDANCE WITH THIS AGREEMENT WHICH RESULTS FROM A QUALIFIED NETWORK DOWNTIME EVENT OR ANY OTHER QUALIFIED DOWNTIME EVENT.
TO THE FULLEST EXTENT ALLOWED BY LAW, HOSTVENOM PROVIDES ALL PRODUCTS AND SERVICES “AS IS”, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A. Bandwidth and Disk Usage. Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the products and Services ordered by Customer on the Order Form (the “Agreed Usage”). HostVenom will monitor Customer’s bandwidth, storage and disk usage. HostVenom shall have the right to take corrective action if Customer’s bandwidth, storage or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Products and Services, or termination of these Terms of Service, which actions may be taken by HostVenom in its sole and absolute discretion. If HostVenom takes any corrective action under these Terms of Service, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Bandwidth usage is measured on a calendar month basis. Both incoming and outgoing traffic is counted and applied towards the Agreed Usage. In the event that Customer exceeds the Agreed Usage, HostVenom may, in its sole discretion, collect a deposit, in the amount of $0.20 per GB from Customer, or to the extent that Customer has a credit card on file with HostVenom, apply such charge against Customer’s credit card. Data transfer in excess of the Agreed Usage shall be automatically billed to Customer. Unused Agreed Usage or bandwidth allocations cannot be carried over to future months or applied to other services.
B. Notices. Unless otherwise specified in this Agreement, all notices, requests and other communications required under this Agreement shall be given in writing by electronic mail AND first-class mail to the address and email address below. Communications about Services shall be given in writing via the Customer Portal.
PO Box 175
Tomkins, Cove, NY 10986
Email: [email protected]
C. Waiver. It is agreed that no waiver by any party of any breach or default of any of the covenants or agreements in this Agreement set forth shall be deemed a waiver as to any subsequent and/or similar breach or default.
D. Severability. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not be affected.
E. Force Majeure. Except for payment obligations, neither party shall lose any rights under this Agreement or be liable to the other party for damages or losses on account of failure of performance by the defaulting party if the failure is occasioned by any occurrence or contingency beyond its reasonable control, including war, strike, fire, Act of God, earthquake, flood, lockout, embargo, governmental acts or orders or restrictions, failure of suppliers, terrorist acts, sabotage, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party; provided that such party shall use commercially reasonable efforts to promptly mitigate any damages or losses.
F. HostVenom’s Use of Customer’s Name. Customer agrees that HostVenom may publicly disclose that HostVenom is providing services to Customer and may include Customer’s name in any promotional materials, such as press releases or HostVenom’s website. Except as set forth in this section, neither party may publicly use the other party’s logo or other trade or service mark without that party’s written consent.
G. Export Compliance. Customer agrees to be responsible for compliance with all applicable laws, regulations and restrictions of the U.S. Department of Commerce and any other United States’ or foreign agencies and authorities in connection with Customer and Customer End Users’ use of HostVenom’s Products and Services and to not, in violation of any laws, transfer, or authorize the transfer of, any Services (a) into or for the benefit of an entity located in a country subject to a U.S. and/or U.N. embargo, or (b) to anyone on the U.S. Treasury Department's List of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders or Entity List of proliferation concern, or the U.S. State Department's Debarred Parties List. By using HostVenom’s Products and Services, Customer represents and warrants that neither Customer nor any of Customer End Users are located in, under the control of, or a national or resident of, any such country or on any such list. Customer assumes responsibility for compliance with laws and regulations applicable to Customer Content, export, re-export or import of products, technology or technical data provided under this Agreement and for obtaining required export and import authorizations. For purposes of this Agreement, Customer End Users shall mean a third party, which the Customer provides services through HostVenom’s Products and Services.
H. Non-Solicitation. During the term of this Agreement and for twelve (12) months following termination of this Agreement, Customer agrees that it shall not solicit for employment with Customer (or with any other party) any employee of HostVenom or interfere in the employment relationship between HostVenom and any of its employees with whom Customer has had contact in connection with this Agreement.
I. Ownership. HostVenom is the sole owner of all intellectual property, and all derivatives thereof that HostVenom may develop in the course of providing the Products and Services. Customer is the sole owner of its Customer Content. Each party to this Agreement retains exclusive ownership and rights in its trade secrets, inventions, copyrights, and other intellectual property. Upon termination of the Agreement, Customer agrees to promptly release any Internet Protocol numbers, addresses, or address blocks assigned to Customer in connection with the Products and Services. For clarification purposes, HostVenom shall maintain and control ownership of all IP numbers and addresses that may be assigned to Customer. HostVenom reserves, in its sole discretion, the right to change or remove any and all such Internet Protocol numbers and addresses.
J. Third-Party Beneficiaries. There shall be no third party beneficiaries to the Agreement, including customers, employees, agents, or insurers.
K. Assignment. This Agreement is not to be assignable by Customer without HostVenom’s prior written consent. HostVenom may assign the Agreement in whole or in part upon written notice to Customer, where such notice may be provided via the Customer Portal. This Agreement is binding upon and accrues to the benefit of any permitted assignee, and any such assignee will agree to perform the obligations of the assignor.
L. Confidentiality. The parties agree to maintain the terms of this Agreement confidential.
M. Governing Law; Jurisdiction; Venue. THIS AGREEMENT AND ANY DISPUTE ARISING FROM THE PERFORMANCE OR BREACH OF THIS AGREEMENT WILL BE GOVERNED BY, CONSTRUED AND ENFORCED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK, WITHOUT REFERENCE TO CONFLICTS OF LAWS PRINCIPLES AND EXCLUDING ANY APPLICATION OF THE UNITED STATES CONVENTION ON THE INTERNATIONAL SALE OF GOODS. CUSTOMER (I) IRREVOCABLY SUBMITS TO THE EXCLUSIVE JURISDICATION OF THE COURTS OF THE STATE OF NEW YORK, LOCATED IN NEW YORK CITY AND NEW YORK COUNTY, FOR THE PURPOSES OF ANY SUIT, ACTION OR OTHER PROCEEDING ARISING OUT OF THIS AGREEMENT OR THE SUBJECT MATTER OF THIS AGREEMENT OR ANY OF THE TRANSACTINS CONTEMPLATED BY THIS AGREEMENT BROUGHT BY THE CUSTOMER OR HOSTVENOM OR THEIR RESPECTIVE SUCCESSORS OR ASSIGNS, (II) IRREVOCABLY AGREES THAT ALL CLAIMS IN RESPECT OF SUCH SUITS, ACTIONS OR PROCEEDINGS MAY BE HEARD AND DETERMINED IN SUCH STATE COURT IN NEW YORK CITY, NEW YORK COUNTY OR THE FEDERAL DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK IN NEW YORK COUNTY AND (III) IRREVOCABLY WAIVES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ALL OBJECTIONS TO THIS VENUE, AND AGREES NOT DISPUTE PERSONAL JURISDICTION OR VENUE IN THESE COURTS.
N. Exclusion of UN Convention and UCITA. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this Agreement. The Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement regardless of when or where adopted.
This AUP does not obligate HostVenom to monitor, review, or police the data and content stored or transmitted through HostVenom website or HostVenom Services. Unless and until notified, HostVenom is not likely to be aware of any violations of this AUP or any violations of law. HOSTVENOM EXPRESSLY DISCLAIMS ANY LIABILITY FOR THE DATA AND CONTENT TRANSMITTED THROUGH OR INTERMEDIATELY, TEMPORARILY OR PERMANENTLY SOTRED ON HOSTVENOM NETWORK AND FOR THE ACTIONS OR OMISSION OF ANY CUSTOMER OR CUSTOMER END USER.
Customer is responsible for complying with this AUP. HostVenom prohibits the use of its Products and Services, its website or its network to foster, promote illegal, abusive or irresponsible behavior, including, but not limited to, the following:
HostVenom will respond to all valid subpoenas or court orders from entities and courts that have proper jurisdiction over HostVenom. HostVenom will always attempt to notify the Customer of subpoenas or court orders, unless legally prohibited; however, HOSTVENOM RESERVES THE RIGHT TO COMPLY WITH ANY VALID SUBPOENAS AND COURT ORDERS WITHOUT NOTICE TO THE CUSTOMER.
HostVenom may enforce this AUP with or without notice to the Customer, by any action it deems reasonable, in its sole discretion. In addition to the remedial provisions provided elsewhere in this AUP, HostVenom may suspend or terminate a Customer’s access to HostVenom’s Products and Services and take legal action against a Customer to enforce compliance with this AUP.
HostVenom accepts reports of alleged violations of this AUP via email sent to [email protected] . Reports of alleged violations must be verified and must include the name and contact information of the complaining party and a description of the content allegedly in violation.
By violating this AUP, or otherwise creating possible legal exposure for HostVenom, HostVenom may suspend or terminate all or any part of the HostVenom’s Products and Services provided to Customer in accordance with this Agreement. HostVenom may intercept or block any content or traffic belonging to Customer or to Customer End Users where HostVenom Products and Services are being used unlawfully or not in accordance with this AUP.
HostVenom LLC (“HostVenom”) is committed to respecting and protecting the intellectual property rights of third parties. To that end, HostVenom developed this Copyright and Trademark Infringement Policy (the “Copyright and Trademark Policy”) so third parties who believe their copyright or trademark rights have been violated can submit copyright and trademark complaints to HostVenom. If you believe in good faith that materials hosted by HostVenom infringe your copyright or trademark rights, you (or your agent) may send us notice requesting that the material be removed, or access to it blocked. The notice must include the following information:
Please be advised that HostVenom will not respond to complaints that do not meet these requirements. If HostVenom determines that the materials alleged to infringe your copyright or trademark rights do not require removal, HostVenom will remove those materials only pursuant to a court order declaring the content or use of the materials unlawful.
If HostVenom’s Customer or a Customer’s end user believes in good faith that a notice of copyright infringement has been wrongly filed against it, the Digital Millennium Copyright Act (“DMCA”) permits the Customer or end user to send a counter-notice to HostVenom. Counter-notices must include the following information:
Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA and should be sent to the agent identified below. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.
Agent to Receive Notices of Claimed Infringement:
PO Box 175, Tomkins Cove, NY 10986
HostVenom will use reasonable efforts to replace failed hardware and hardware components at a service level within four (4) hours (not including the time required to reload the operating system or applications) after HostVenom verifies and confirms the issue is in fact caused by such failed hardware. The time taken to troubleshoot the issue is outside this SLA. In the event that HostVenom is unable to replace the failed hardware within four (4) hours from confirming the issue was caused by such failed hardware (each such event, a “Qualified Hardware Downtime Event”), Customer will be eligible for Service Credit pursuant to Section 6 below.
HostVenom will use reasonable efforts to ensure that all planned hardware upgrades will commence and be completed at a service level within four (4) hours of hardware upgrade maintenance periods that have been scheduled and confirming in advance through HostVenom customer portal (not including the time required to reload the operating system or applications). If the installation does not meet this service level, Customer will be eligible for Service Credit pursuant to Section 6 below.
HostVenom guarantees network uptime availability of 99.99% per month covered by this SLA. The HostVenom Network is powered by the latest technology and the best brands consisting of Cisco gear. We also deploy Fiber to the top of every rack to ensure your experience with HostVenom Network is the best possible. For purposes of this Agreement, the “HostVenom Network” shall mean the portion of the internal computer network owned or operated on behalf of HostVenom that extends from the outbound port on a Customer’s cabinet switch to the outbound port on the border router and includes all redundant Internet connectivity, bandwidth, routers, cabling and switches. For purposes of this Agreement, redundant Internet connectivity is measured as traffic routing into and out of a Customer’s equipment through the HostVenom Network out to internet backbone carriers and does not include third party carrier latency or peering issues not utilized by HostVenom.
Subject to Section 6 below, in the event that HostVenom fails to provide Customer with the Products and Services purchased by Customer in accordance with the Agreement and such failure results from the complete unavailability of the HostVenom Network or the failure of HostVenom Network to pass Customer’s TCP/IP traffic with less than three percent (3%) packet loss and less than 30ms latency across the HostVenom Network (other than as specified below, each such event, a “Qualified Network Downtime Event”), HostVenom will issue Customer a Service Credit calculated pursuant to Section 4 below.
The Service Credits for a Qualified Network Downtime Event shall start accruing upon Customer’s submission of a written trouble ticket specifying that a Qualified Network Downtime Event has occurred and the details associated with such Qualified Network Downtime Event. All such trouble tickets must be submitted by Customer through HostVenom’s customer portal or through HostVenom’s technical support department and are subject to confirmation by HostVenom prior to qualifying for any Service Credit. In the event it is determined that the downtime is due to a Qualified Hardware Downtime Event, then the Service Credits will begin accruing four (4) hours after HostVenom has confirmed and verified that the downtime was caused by a hardware failure, as more specifically set forth in Section 1 above.
Subject to Section 6 below, upon the passage of five (5) continuous minutes of a Qualified Network Downtime Event or Qualified Hardware Downtime Event, the Service Credit shall equal five percent (5%) of the monthly fees payable by Customer in respect of such Products and Services for the month in which such Qualified Network Downtime Event/ Qualified Hardware Downtime Event first occurred and thereafter during the pendency of such unavailability, the Service Credit shall increase by an additional five percent (5%) for each continuous fifteen (15) minutes of a Qualified Network Downtime Event/ Qualified Hardware Downtime Event up to a maximum of one hundred percent (100%) of monthly fees payable by Customer in respect of such Products and Services for the month in which such Qualified Network Downtime Event/ Qualified Hardware Downtime Event first occurred.
HostVenom calculates all Service Credits on a “per-event-basis/per-related-series-of-events-basis” and in no event will downtime or unavailability be cumulated during any monthly period for purposes of determining a Customer’s right to any Service Credit. Service Credits are based directly on all equipment and/or services affected by a Qualified Network Downtime Event/ Qualified Hardware Downtime Event.
The following events do not constitute a Qualified Network Downtime Event/ Qualified Hardware Downtime Event or qualify for any Service Credit under this SLA: (i) Scheduled Maintenance; (ii) Customer generated outages created by failed equipment, Customer mis-configurations, exploited servers, or traffic in excess of the maximum allowed by contract; (iii) Products, Services, software or hardware not related to a Qualified Network Downtime Event/ Qualified Hardware Downtime Event; (iv) any outage or event arising from any denial of service attack, virus, hacking attempts or any other circumstances or events that are not within the control of HostVenom, including any Force Majeure Event, (v) if Customer is more than thirty (30) days past due on any amount owing to HostVenom; (vi) if Customer has breached HostVenom AUP, PP or Terms of Service; (vii) any Products or Services contracted for with HostVenom that expressly exclude technical support or such Service Credits; or (viii) any Service that was suspended by HostVenom at the time of the event which gave rise to the Service Credit claim by the Customer.
Service Credits do not constitute a refund in respect of any Product or Service and may not be carried forward to future months or paid for or exchanged for cash or other monetary consideration or value. Valid approved Service Credits will appear as a credit for Products and Services and be applied against the amounts owing in respect of such Products and Services on the next billable invoice following the month in which occurred the Qualified Network Downtime Event/ Qualified Hardware Downtime Event giving rise to such Service Credit.
In order for a Customer to qualify for a Service Credit, the Customer must (A) have purchased and paid for Products and Services, (B) utilize redundant input network drops running Hot Swap Router Protocol (HSRP) in its equipment and (C) within three (3) days from the date of the event giving rise to the requested Service Credit and in accordance with the terms of this SLA, submit a request for a Service Credit, as applicable, in writing via HostVenom’s customer portal.
Failure to request a Service Credit in accordance with the terms of this SLA will result in an automatic waiver of any rights to receive any Service Credit under this SLA with respect to the event giving rise to such Service Credit. IN THE EVENT THAT ANY OUTAGE OR RELATED SERIES OF OUTAGES GIVING RISE TO ANY SERVICE CREDIT UNDER THIS SLA SPANS MORE THAN ONE CALENDAR MONTH, THE MAXIMUM TOTAL SERVICE CREDIT TO WHICH CUSTOMER SHALL BE ENTITLED FOR SUCH OUTAGE OR RELATED SERIES OF OUTAGES SHALL NOT EXCEED ONE HUNDRED PERCENT (100%) OF CUSTOMER’S MONTHLY RECURRING FEE FOR THE PRODUCTS AND SERVICES DURING THE FIRST MONTH IN WHICH SUCH OUTAGE OR RELATED SERIES OF OUTAGES FIRST OCCURRED AND CUSTOMER SHALL NOT BE ENTITLED TO ANY OTHER SERVICE CREDITS IN RESPECT OF SUCH OUTAGE OR RELATED SERIES OF OUTAGES FOR THE OTHER MONTHS DURING THE PENDENCY OF SUCH OUTAGE OR RELATED SERIES OF OUTAGES. NOTWITHSTANDING ANYTHING IN THE AGREEMENT TO THE CONTRARY, THE MAXIMUM TOTAL SERVICE CREDITS TO WHICH CUSTOMER MAY BE ENTITLED UNDER THIS SLA DURING ANY CALENDAR MONTH TOGETHER WITH ALL OTHER SERVICE CREDITS, REFUNDS, GUARANTEES, WARRANTIES AND OTHER SERVICE LEVEL AGREEMENTS CUSTOMER MAY HAVE WITH HOSTVENOM, SHALL NOT EXCEED ONE HUNDRED PERCENT (100%) OF CUSTOMER’S MONTHLY RECURRING FEE FOR THE PRODUCTS AND SERVICES AFFECTED DURING SUCH MONTH.
Customer acknowledges that HostVenom may, from time to time, perform maintenance service on the HostVenom Network, with or without notice to Customer, which may result in the unavailability of the HostVenom Network. Downtime or unavailability resulting from Scheduled Maintenance shall not constitute a Qualified Network Downtime Event/ Qualified Hardware Downtime Event or qualify for any Service Credit. Customer must subscribe to HostVenom’s outage mailing list and provide accurate and timely information in HostVenom’s customer portal in order for HostVenom to notify Customer of all Scheduled Maintenance. Customer’s failure to subscribe to HostVenom’s outage mailing list or to provide accurate and timely information on HostVenom’s customer portal may result in the forfeiture of any Service Credit based on downtime or unavailability arising from Scheduled Maintenance for which Customer did not receive timely notice. Emergency maintenance and maintenance for which HostVenom has not given Customer notice in accordance with this SLA shall not be deemed Scheduled Maintenance for purposes of this SLA.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards) will not be stored on our servers.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://hostvenom.com/doc/tos.pdf
This policy was last modified on 1/21/2014
Mail: PO Box 175 Tomkins Cove, New York 10986 United States
Email: [email protected]